Terms & Refund Policy

1Who we are and what we sell

GiftUp is an Omani online store selling digital cards for gaming platforms, such as top-up codes and gift cards for PlayStation, Xbox, Nintendo, Steam and more.

• Code: the digital code you receive after purchase and redeem in the platform's store.
• Order: a single purchase, containing one or more cards.
• Platform: the company that issues the card (e.g. Sony, Microsoft, Nintendo or Valve).

We are an independent seller. We are not affiliated with these platforms and are not their official agents. Platform names and logos are trademarks of their owners, and we use them only to identify the card you are buying.

2Your account and signing in

• You must be 18 or older, or use the site with your parent's or guardian's knowledge and consent.
• You sign in with an Omani mobile number and a one-time code (OTP) sent by SMS. You are responsible for your number and for all activity on your account. Never share your code with anyone. Our team will never ask for it.
• Accounts are personal, one per person. Opening several accounts to get around offers or limits is not allowed.
• To protect everyone, code requests pause temporarily after repeated requests or repeated wrong entries.
• We may suspend an account, temporarily or permanently, if we suspect fraud, abuse or a breach of these terms. If you think it was a mistake, contact us and we will review it.

3Products and prices

• Each card is tied to a region (country) and currency set by the platform. Choosing the region that matches your platform account is your responsibility, because a card usually won't work on an account from another region.
• Prices are in Omani rials. You pay the amount shown on the checkout page before you confirm.
• Prices, offers and stock may change at any time. Changes don't affect an order you have already paid for.
• If a card shows an obvious pricing or description error, we may cancel the order and refund you in full.

4Orders and payment

• Online payment: through Thawani, a payment gateway licensed in Oman. Your card details are entered with Thawani directly, and we never see or store them.
• Bank transfer (when available): transfer the amount and send the receipt on WhatsApp within the time shown on the order page (currently 75 minutes). If no transfer arrives in time, the order is cancelled automatically.
• The payment method must be in your name or one you are authorised to use.
• We may refuse or cancel any order if we suspect fraud or the use of someone else's payment method, and we may ask for proof that the payment method is yours before delivery. If we cancel, we refund what you paid in full.

5Code delivery

• Once payment is confirmed, the code appears on the order page under "My orders". This is usually instant, but it can take longer while a payment or bank transfer is being verified. We will let you know when it is ready.
• The code appearing in your account counts as full and final delivery of the order.
• After delivery, keeping the code secret is your responsibility. Don't share it or post a picture of it, because anyone who has the code can use it.
• Use the code within the validity period set by the platform. We are not responsible for a code that expires unused after delivery.

6Loyalty coins

• Every card earns a number of coins, shown before you buy, and they are added to your balance once the order is delivered.
• Coins are a promotional benefit. They have no cash value, can't be transferred to another account and can't be exchanged for cash.
• If an order is cancelled or refunded, its coins are deducted from your balance.
• We may change or end the programme. We will announce it on the site at least 30 days before any change that affects your existing balance.
• Coins earned through fraud or in breach of these terms are cancelled.

7Acceptable use

When using the site, you agree not to:

• Use the site for anything unlawful, or pay with a method you are not authorised to use.
• Try to hack, disrupt or bypass the site's limits, or use automated tools to collect data from it.
• File a chargeback on a delivered order without contacting us first.
• Resell cards commercially without a prior agreement with us.

8Intellectual property

The site's design, text, the GiftUp logo and artwork belong to us and may not be copied or reused without written permission. Platform trademarks and logos belong to their owners.

9Limits of liability

• Once you redeem a card, the issuing platform's terms apply. We are not responsible for the platform's decisions, such as banning your account there or changing its prices, policies or regional restrictions.
• We are not responsible for losses caused by choosing the wrong region or card, or by a code being shared or stolen after delivery.
• In every case, our liability for an order is limited to the value of that order.
• We are not responsible for delays caused by events beyond our control, such as outages of payment, SMS or internet services, platform system failures, or force majeure.

10Privacy and your data

• What we collect: your name, mobile number and orders, plus basic technical details such as IP address and device type for security.
• Why: to fulfil your orders, send verification codes and notifications, and protect accounts from fraud.
• We don't sell your data. We share it only with the parties needed to run the service, such as the payment gateway and the SMS provider, or when required by a competent authority.
• We use the cookies needed for signing in, the cart and your language choice.
• You can ask for a copy of your data, a correction, or deletion of your account by contacting us. We may keep order records for as long as the law requires.

11Governing law

These terms are governed by the laws of the Sultanate of Oman, and the Omani courts have jurisdiction over any dispute arising from them. Nothing in these terms limits your rights under Oman's Consumer Protection Law.

12Changes to these terms

We may update these terms from time to time. The date of the last update is shown at the top of this page. Changes don't apply to an order paid for before they were published, and continuing to use the site afterwards means you accept the updated version.

1When you get a full refund

• You paid and we couldn't deliver the code, for example because of stock running out or a technical fault. You can choose a full refund or a replacement card.
• You were charged more than once for the same order, or charged for an order that was cancelled.
• We cancelled the order on our side for any reason, such as suspected fraud or a pricing error.
• The code is faulty: it is confirmed invalid at the source and had not been used. In this case we replace it or refund you.

2If a code doesn't work

1. Check that your platform account's region matches the card's region, and that you entered the code exactly as shown.
2. If you get an error, contact us within 7 days of delivery with the order number and a screenshot of the error.
3. Don't keep re-entering the code, because some platforms temporarily lock accounts after repeated attempts.
4. We check the code with our supplier and usually reply within 3 business days.

3What isn't covered

• Choosing a platform, region or value that doesn't suit your account.
• A code that was used, shared or stolen after delivery.
• Your account being banned or restricted by the platform, or the platform changing its policies or prices.
• Changing your mind after delivery.

4How and when refunds arrive

• We refund the full amount to the original payment method.
• Paid with Thawani: the money goes back to the same card, usually within 5 to 14 business days depending on your bank.
• Bank transfer: the money goes back to the account you transferred from, within 5 business days of our approval.
• Loyalty coins earned on a refunded order are deducted from your balance.

5Cancelling an order

• Before payment: you can simply leave the order, with no commitment.
• Bank transfer: if the transfer doesn't reach us in time, the order is cancelled automatically. If you transferred after the cancellation, contact us and we will complete your order or refund you.
• After delivery: the order can't be cancelled, because the code is already in your hands.